Onsite Systems Support

From the boardroom to the connected classroom, A/V systems are ubiquitous. Unfortunately, problems can be equally as ubiquitous. That is why we offer troubleshooting services. If you are having issues with your system, we can test, troubleshoot and correct any issues you may be having. If your system was installed by us, there will be accurate documentation. Having notes and drawings that document audio and video controls, rack elevations, and conduit runs can be invaluable when troubleshooting a system. Color-coded Jacks and wire can also help keep signal use organized. It doesn’t matter whether we have installed your perfectly organized system, or another vendor has created your system, our troubleshooting services will get to the root of the problem.


Our trained professionals understand what your A/V system is designed to do. With this understanding it is much easier to troubleshoot problems that may exist. Modern A/V control systems can be complex, our certified technicians will go through each control to make sure all the settings are correct. Our experts will also explain how to get the most out of your system. Sometimes issues can be simple, such as a turned off volume control or muted sound settings. Other problems can be connections, settings or a burnt out bulb. Our trained and certified technicians will start with the simple solutions first and work their way to the more complex issues until they have pinpointed exactly what is happening with your A/V system.


We pride ourselves on our work, and troubleshooting services can be one of the most challenging and yet rewarding aspects of our technicians day. Whether the issue you are having is simple or complex, we will get to the bottom of it. A job well done and a look of relief on our customer’s face always makes our day. If you are having problems with you A/V system or if it is not running as well as you would like, don’t hesitate to give us a call.